All of our resources are delivered digitally. Once a file (such as a PDF, Word document, or other digital download) has been accessed or downloaded, it cannot be returned. As such, all sales are generally considered final.

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However, we understand that unexpected issues may arise. In limited situations, we may offer a refund, provided the request meets certain criteria. Refunds are granted at our discretion and must be requested within 28 days of purchase.

 

A refund will only be considered once all other reasonable and appropriate solutions (such as file replacement or technical support) have been explored and exhausted.

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In limited circumstances, you may be eligible for a refund. Some instances include, but are not limited to, the following:

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• File Error or Missing Content: The file you received is corrupted, incomplete, or not the intended resource. For example, a preview image is accidentally uploaded instead of the full resource.
   

• Inaccurate Product Description: The product listing does not accurately reflect what is included in the resource. For example, the listing says the resource contains 5 pages of questions, but it actually includes 3 pages.
   

• Duplicate Purchase: You unintentionally purchase the same item more than once using the same account.

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If you believe your purchase meets one of these criteria have further questions about your purchase, please email us at support@hazellearning.com. Include your order details, the name of the resource, and a clear explanation of the issue. Where helpful, screenshots or specific examples are appreciated.

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We are committed to resolving genuine concerns in a professional and timely manner. Please allow up to 10 working days for us to review your request and provide a resolution.
 

Please note that, if we notice a pattern of return requests from the same customer, we reserve the right to:

• Refuse future refund requests from that customer.

• Refuse to serve the customer in question for future purchases.

• Suspend or terminate the customer's account at our discretion (if the customer created an account with us).